18 January - first day of the Management Summit conference in sunny Las Vegas. An early start - welcome speech at 8 a.m. and all suffering a bit from jet lag - and excess beer in one or two cases!
An excellent speech by Bob Prosen of the Bob Prosen Center for Business Advancement. His book "Kiss theory Goodbye - Five Proven Ways to get Extraordinary Results in Any Company" formed the basis of his talk, which was very well received. The book was an Award Winner in 2006 in the USABookNews.com awards. ISBN10 number is 0-9776848-0-6 if you want to order it.
This was followed by Sam Allred CPA speaking on Serving only A-Level Clients, with observations about the clients we serve, getting rid of bad clients, screening for A - Level clients and consistently delivering A - level service. Watch out for some tools to help you identify "bad" clients and screen potential clients in the next version of Forms, Letters and Tools due out in March 2007.
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